Frequently Asked Questions

Find answers about EVGYGLOW products, orders, delivery, returns, and refunds.

What products does EVGYGLOW sell?

EVGYGLOW offers fashion jewelry and accessories, including pendant, collar, chain, crystal-inspired, and sculptural necklaces. Materials, finishes, dimensions, and care details are listed on each product page.

Where do you ship?

We ship to addresses in the 48 contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or military addresses. Eligibility is confirmed at checkout.

How long does shipping take?

Orders are processed Monday through Friday in 1–3 business days. Standard transit is generally 2–5 business days, for an estimated total of 3–8 business days. Orders placed after 6:00 PM Pacific Time, on weekends, or on U.S. holidays begin processing on the next business day.

How much is shipping?

Standard shipping is US$10.00 for orders under US$100.00. Orders of US$100.00 or more receive free standard shipping. Rates and the available delivery method are shown before payment.

Can I track my order?

When your order ships, we send tracking information to the email address used at checkout. Carrier updates can take some time to appear after handoff.

What is your return window?

Eligible returns must be requested within 30 calendar days after delivery. Items must be new, unworn, unused, unaltered, and returned with original packaging, tags, and included accessories where applicable.

Do you accept returns for defective or incorrect items?

Yes. Contact us promptly at service@evgyglow.com with your order number and clear photographs. We will review the issue and provide the applicable instructions.

How do I start a return?

Email service@evgyglow.com before mailing anything. Returns are by mail only and require written instructions from our support team. Do not send a return to the business address unless we specifically instruct you to do so.

Do you offer exchanges?

No. We do not offer product exchanges. An eligible return is refunded to the original payment method, and a new order may be placed separately.

Who pays return shipping?

The customer is responsible for the return label and return shipping cost, including change-of-mind returns. For an item confirmed defective, damaged, or incorrect, we will provide the appropriate resolution and instructions.

When will I receive my refund?

After an approved return is received and inspected, we issue the refund to the original payment method within 10 calendar days. Your bank or card issuer may take additional time to post the credit. We do not charge a restocking fee.

How can I contact EVGYGLOW?

Email service@evgyglow.com or call +1 754-343-0814. EVGYGLOW is operated by EVAN SCHNEIDER GY INC, 20445 Route 19, Cranberry Twp, PA 16066, United States.