Refund policy

Last Updated: August 31, 2026

Thank you for shopping with EVGYGLOW. We want customers to understand our return and refund process before placing an order.

This Return and Refund Policy applies to purchases made through our official website.

Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the item must be:

Unworn

Unused

In its original condition

Returned with the original packaging, tags, and accessories, if applicable

Accompanied by valid proof of purchase or order information

Items that show signs of wear, use, damage caused after delivery, alteration, or missing original components may not qualify for a return.

How to Request a Return

Before sending any item back, please contact our customer service team at:

Email: service@evgyglow.com

Please include your order number and the reason for the return.

If the item is damaged, defective, or incorrect, please also provide clear photographs showing the issue.

Our customer service team will review your request and provide return instructions if the return is approved.

Please do not send products back without first contacting us and receiving return instructions.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, the customer is responsible for the return shipping cost.

If the return is caused by our error, including an incorrect item, defective item, or item damaged before or during delivery, EVGYGLOW will provide appropriate return instructions and will cover reasonable return shipping costs where applicable.

Original shipping charges are generally non-refundable unless the return is caused by our error or required by applicable law.

Return Address

The return address may differ from our business address because orders are fulfilled with the support of third-party logistics and fulfillment partners.

Customers must contact us before returning an item so that we can provide the correct return destination.

Do not send returns to our business address unless our customer service team specifically instructs you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at service@evgyglow.com.

Please provide your order number and clear photographs of the product, packaging, and issue.

We will review the information and provide an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.

Non-Returnable Items

For hygiene and safety reasons, certain jewelry or accessories that have been worn, used, altered, or damaged after delivery may not be accepted for return.

Items marked as final sale or otherwise identified as non-returnable on the product page are also not eligible for return, except where the product is defective, damaged, incorrect, or applicable law requires otherwise.

Refunds

Once a returned item is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days after refund approval for the refund to be processed.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If more than 10 business days have passed since your refund was approved and you have not received it, please first contact your bank or payment provider, then contact us at service@evgyglow.com if additional assistance is needed.

Exchanges

We do not guarantee direct exchanges for all products.

If you would like a different color, style, or product, please contact us first. Depending on product availability, we may advise you to return the original item and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at service@evgyglow.com.

We will make reasonable efforts to cancel an order before fulfillment begins.

Once an order has entered processing, packing, or shipment, cancellation may no longer be possible. In that case, you may request a return after receiving the order, subject to this policy.

Contact Us

If you have questions about returns, refunds, damaged products, or your order, please contact us:

EVGYGLOW
Operated by EVAN SCHNEIDER GY INC

Business Address:
20445 Route 19
Cranberry Twp, PA 16066
United States